R E T U R N S/ E X C H A N G E S
We want you to be satisfied with your purchase. You may return or exchange your Joyla Jewelry within 10 business days after you receive your product and we will issue a refund minus the shipping charge. Jewelry must be returned in original condition – unworn with tag on the item. If the tag is removed the item can not be returned. Please package the jewelry carefully with extra padding in order to prevent damage during shipping. Joyla Jewelry is not responsible for items lost in transit. Please note used merchandise will not be accepted for refund or exchange unless defective. If returned between 10 and 30 days, an exchange or merchandise credit will be granted. No items will be accepted for returns after 30 days. Please contact our Customer Service at info@joylajewelry.com to obtain a Return Authorization Number (a return can not be processed without obtaining a Return Authorization Number first). Your credit card will be credited the total amount, minus the cost of shipping.
What is your repair policy?
All repairs are handled individually and will be at customer’s expense. We can give an estimate for repair and the turnaround time only once the item reaches our office. If you items is beaded and you are missing beads there will be a charge for the repair as well as missing material Please contact us at info@joylajewelry.com and we will respond with further instructions. Make sure to include your name, address, phone number and e-mail address, and note the reason for repair. Images of the piece are helpful as well. All e-mail and voice messages will be answered promptly within 24-hours during regular business days.