Orders & Shipping
We want to make your Joyla shopping experience as smooth as possible. Below, you’ll find everything you need to know about our order processing, shipping options, and delivery times.
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is ready to ship, you’ll receive a confirmation email with tracking details.
Please note: During peak shopping periods, processing times may be slightly extended.
Shipping Options & Delivery Times
📍 United States:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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Express Shipping: 1-2 business days
📍 International Shipping:
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We currently ship to select international destinations. Delivery times vary based on location and shipping method. Please note that customs fees, duties, and taxes may apply and are the responsibility of the recipient.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this number to check your package’s status at any time. If you don’t receive a tracking update, please allow 24-48 hours for the carrier to update their system.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact the shipping carrier first for updates. If you need further assistance, reach out to us at [insert email], and we’ll do our best to help.
Changes & Order Issues
Can I modify or cancel my order?
We process orders quickly, but if you need to make a change, contact us as soon as possible at [insert email]. We’ll do our best to accommodate your request before the order ships.
What if my order arrives damaged?
If your jewelry arrives damaged or incorrect, please email us at [insert email] within 7 days of delivery with photos of the issue. We’ll gladly send a replacement or provide a solution.
We’re here to help! If you have any shipping-related questions, feel free to contact us at [insert email].